Terms of Use

Legal Notice and Terms of Use

In this space, the USER can find all the information related to the legal terms and conditions that define the relationship between users and us as responsible for this website. As a user, it is important that you are aware of these terms before continuing your navigation.

Colwea, as the entity responsible for this website, is committed to processing our users' and clients' information with full guarantees and complying with national and European requirements regulating the collection and use of personal data.

This website strictly complies with the GDPR (REGULATION (EU) 2016/679 on data protection) and the LSSI-CE (Law 34/2002, of July 11, on Information Society Services and Electronic Commerce).

GENERAL TERMS OF USE

These General Terms regulate the use (including mere access) of the web pages that are part of the www.colwea.com website, including the content and services made available on them. Anyone accessing the website, www.colwea.com ("User"), agrees to be bound by the General Terms in force at any given time.

PERSONAL DATA WE COLLECT AND HOW WE DO IT

See Privacy Policy.

USER COMMITMENTS AND OBLIGATIONS

The User is informed and accepts that access to this website does not imply, in any way, the beginning of a commercial relationship with www.colwea.com. Thus, the user commits to using the website, its services, and content without contravening the current legislation, good faith, and public order.

The use of the website for illegal or harmful purposes, or in any way that may cause damage or prevent the normal functioning of the website, is prohibited. Regarding the content of this website, reproduction, distribution, or modification, in whole or in part, is prohibited unless authorized by the legitimate owners. Likewise, any violation of the provider's rights or legitimate owners' rights and its use for commercial or advertising purposes is forbidden.

When using the website www.colwea.com, the User agrees not to engage in any conduct that could damage the image, interests, and rights of www.colwea.com or third parties, or that could damage, disable, or overload the portal, preventing its normal use. However, the User must be aware that Internet computer security measures are not entirely reliable, and therefore, www.colwea.com cannot guarantee the absence of viruses or other elements that may cause alterations in the User's computer systems (software and hardware) or electronic documents and files contained therein.

SECURITY MEASURES

The personal data provided by the user to www.colwea.com may be stored in automated or non-automated databases, exclusively owned by www.colwea.com, which assumes all technical, organizational, and security measures to ensure the confidentiality, integrity, and quality of the information contained therein, in accordance with the current data protection regulations.

Communication between users and www.colwea.com uses a secure channel, and transmitted data is encrypted via HTTPS protocols, ensuring the best security conditions to guarantee user confidentiality.

COMPLAINTS

www.colwea.com informs users and customers that complaint forms are available. Users may file complaints by requesting a complaint form or by sending an email to  care@colwea.com, indicating their full name, the service and/or product purchased, and the reasons for their complaint.

The user/buyer may notify us of their complaint via email at care@colwea.com. attaching the following complaint form if desired:

  • Service/Product:
  • Purchased on:
  • User's Name:
  • User's Address:
  • User's Signature (only if submitted in paper format):
  • Date:
  • Reason for the complaint:

DISPUTE RESOLUTION PLATFORM

If it is of interest to you, you may also submit your complaints through the dispute resolution platform provided by the European Commission, available at the following link: http://ec.europa.eu/consumers/odr/

INTELLECTUAL AND INDUSTRIAL PROPERTY RIGHTS

According to Articles 8 and 32.1, second paragraph, of the Intellectual Property Law, the reproduction, distribution, and public communication, including making available, of all or part of the content of this website for commercial purposes, on any medium and by any technical means, without the authorization of www.colwea.com, are expressly prohibited. The user commits to respecting the Intellectual and Industrial Property rights owned by www.colwea.com.

EXTERNAL LINKS

The pages of the www.colwea.com website may provide links to other own and third-party websites. The sole purpose of these links is to provide the User with the possibility of accessing said links. www.colwea.com is not responsible for the results that may be derived from User access to these links.

Additionally, the user may find within this website pages, promotions, and affiliate programs that track user browsing habits to establish profiles. This information is always anonymous and does not identify the user.

The information provided on these sponsored sites or affiliate links is subject to the privacy policies used on those sites and is not subject to this privacy policy. We strongly recommend that Users review the privacy policies of affiliate links carefully.

Any User intending to establish any technical link from their website to the www.colwea.com portal must obtain prior written authorization from www.colwea.com. The establishment of the link does not imply any relationship between www.colwea.com and the owner of the site where the link is established, nor acceptance or approval by www.colwea.com of its content or services.

COMMENT POLICY

Comments are allowed on our website to enrich content and provide inquiries. However, comments unrelated to the website's topic, containing defamation, insults, personal attacks, or general disrespect towards the author or other members, will not be accepted.

Comments that contain misleading or false information, personal data (such as private addresses or phone numbers), or that violate our data protection policy will also be removed.

Likewise, comments created solely for promotional purposes, spam, anonymous comments, or those made by the same person under different aliases will not be allowed.

DISCLAIMER OF WARRANTIES AND LIABILITY

The Provider does not provide any guarantees and is not responsible, in any case, for damages of any nature that may result from:

  • The lack of availability, maintenance, and effective operation of the website, or its services and content;
  • The existence of viruses, malicious or harmful programs in the content;
  • Illegal, negligent, fraudulent, or contrary use of this Legal Notice;
  • The lack of legality, quality, reliability, usefulness, and availability of services provided by third parties and made available to users on the website.
  • The provider is not responsible under any circumstances for damages that may arise from the illegal or improper use of this website.

APPLICABLE LAW AND JURISDICTION

In general, the relationship between www.colwea.com and the Users of its telematic services present on this website is subject to Spanish legislation and jurisdiction and to the courts.

CONTACT

If any User has any questions about these Legal Terms or any comments about the www.colwea.com portal, please contact care@colwea.com

On behalf of the COLWEA TEAM, we appreciate the time you have taken to read this Legal Notice.